Ristretto FAQs
GENERAL INQUIRIES
Can any bike shop assist in repairs and maintenance of the Ristretto eBikes?
What is the meaning of the name Ristretto?
Where is the Ristretto bike manufactured?
Do I need to wear a helmet when riding the Ristretto?
How can I track my order?
Does Ristretto ship internationally?
512 FIRST EDITION
How much does the Ristretto 512 First Edition A20 & A24 weight?
Does the Ristretto 512 First Edition come in different sizes?
Is the saddle height adjustable?
How is the Ristretto 512 First Edition delivered and how easy is to assemble?
Can any bike shop assist in repairs and maintenance of the Ristretto 512 First Edition?
Can I test ride a Ristretto bike?
Where is the Ristretto bike manufactured?
Will the production eBikes be exactly like the ones pictured?
Can I mount my Ristretto on a bike rack?
Are the tires easily removable?
Can I upgrade single components or the entire group set?
Is the Ristretto eBike water resistant?
What warranty do you offer?
Can I use the Ristretto 512 First Edition on all terrains?
What material is the Ristretto 512 First Edition frame made of?
How often should I have my Ristretto 512 First Edition serviced?
How much maintenance does the motor require?
How much maintenance does the drivetrain require?
Can I upgrade the motor on my Ristretto 512 First Edition?
Do I need to wear a helmet to ride the Ristretto?
I ordered several eBikes, will they come together?
Is Ristretto considering adding any anti-theft measures?
Can I buy other tires separately and mount them on the Ristretto eBike?
Does the Ristretto 512 First Edition charge by pedaling?
How do you charge the Catalina battery and how long does it take?
Will I be able to replace the Catalina battery on the Ristretto eBike?
What is the life of the battery?
Can I still ride my Ristretto eBike if the Catalina battery runs out of power?
What range can you get with the Ristretto 512 First Edition?
What is the top speed of the Ristretto 512 First Edition?
Will the Ristretto 512 First Edition comply with US and local regulations?
What recommendations do you have on locks for the Ristretto 512 First Edition models?
What components are easily removed or stolen on the Ristretto eBike?
Can I pick up the Ristretto eBike at the factory?
How is the Ristretto eBike shipped to the customer?
Can the seat be removed and replaced with a different style?
How long does the battery last if you ride the bike at 40 mph?
What’s the gearing for the 512?
For the pedal assist, how many levels of assist are there? Also, how much pedal assist does each level provide? Exactly how much power? Is it 100% per level? Is it more or less?
What is the rated power and peak power?
What type of drivetrain does the 512 utilize and what is its compatibility?
However, the single speed drivetrain can be replaced with a standard derailleur and cassette if desired. The frame's rear drop out conforms to the standard 177x12mm fat bike specification.
If a client decides to upgrade for a higher capacity battery. Will that affect your motor?
Is there a way to disengage the power assist or ride if the battery is dead without additional drag going through the motor?
Does the 50-100-mile range assume skillful shifting to maximize efficiency to the motor?
What's the motor operating temperature max and minimum?
• Mechanically and electrically, sustains 150 degrees Celsius.
• Minimum at minus 20 degrees with no problem.
How many watts the motor would be receiving rated for in each mode? Some of the trails I would like to ride state a maximum of 750 watts allowed.
For the pedal assist, how many levels of assist are there? Also, how much assist does each level provide? How much power each independent pedal assist level will provide?
Is the GPS simply a feature of the software on the app (so you could use it to track rides when you have your phone), but it's not an actual hardware GPS unit mounted on the bike that would allow for bike tracking in case of theft?
Can you tell me how many amps your controller is pulling? Does the controller use 12-watt fets, and how many fets are in the controller?
303FS LIMITED EDTION
How much does the Ristretto 303FS weigh?
Does the Ristretto 303FS come in different sizes?
Is the saddle height adjustable?
Can any bike shop assist in repairs and maintenance of the Ristretto 303FS?
Where is the Ristretto bike manufactured?
Will the production bikes be exactly like the ones pictured?
Can I put my Ristretto on a bike rack?
Are the wheels easily removable for transportation?
Can I upgrade single components or the entire group set?
Is the bike water resistant?
What kind of warranty do you offer?
Can I use the Ristretto bike on all terrains?
What material is the bike frame made of?
How often should I have my bike serviced?
How much maintenance does the motor require?
How much maintenance does the drivetrain require?
Can I upgrade the motor?
Do I need to wear a helmet to ride the Ristretto?
Is Ristretto 303FS considering adding any anti-theft measures?
Does the Ristretto offer factory visits and tours?
Can I buy other wheels separately and mount them on the Ristretto?
Can you charge the bike by pedaling?
How do you charge the battery and how long does it take?
Will I be able to replace the batteries?
What is the life of the battery?
Can I still ride my Ristretto if the battery runs out of power?
What range can you get with the Ristretto 303FS?
What’s the top speed of the Ristretto 303FS?
Will the Ristretto 303FS comply with US and local regulations?
What recommendations do you have on locks for the 303FS?
What components are easily removed or stolen on the bike?
How can I track my order?
How shipping works?
Can the seat be removed and replaced with a different style?
How long does the battery last if you ride the bike at 40 mph?
What’s the gearing for the front sprocket and the motor sprocket?
For the pedal assist, how many levels of assist are there? Also, how much pedal assist does each level provide? Exactly how much power? Is it 100% per level? Is it more or less?
If the motor is 3500 watts at peak; what’s the continuous rating?
How does the automatic gear shifting works? What are the components involved and what other e-bikes have the same setup/technology as the 303FS?
If a client decides to upgrade for a higher capacity battery. Will that affect your motor?
Is there a way to disengage the power assist or ride if the battery is dead without additional drag going through the motor?
Does the 55-mile range assume skillful shifting to maximize efficiency to the motor?
What's the motor operating temperature max and minimum?
• Mechanically and electrically, sustains 150 degrees Celsius.
• Minimum at minus 20 degrees with no problem.