At Ristretto, we are committed to delivering the highest quality electric bikes to our customers. Please carefully review our updated policy as it applies to all purchases made through Ristretto. Once an order is placed, it is considered final, and our strict policy does not allow for returns or cancellations beyond the specified timeframe.

Email: info@ristretto.us

Once your purchase is made, the order is final. As of the time of purchase, you have up to 10 days to cancel your order. After this period, cancellations are no longer accepted. Please note the following:

• If the bike has begun production or shipment preparation after the 10-day period, no cancellations or refunds will be processed.

• If the bike is already in manufacturing or has shipped, a 15% restocking fee will be applied to any refund, along with the previously mentioned 3.75% processing fee.

• Refunds are not allowed if the product box has been opened, regardless of the timeframe.

For any cancellation requests within the 10-day period, please contact us at info@ristretto.us.

Returns Policy:

Effective immediately, no returns will be accepted for any purchased bikes, including if the bike is received by the customer. All sales are considered final, and once the box is opened, we will not accept any returns or exchanges.

Refunds for accessories and merchandise may be requested within 14 days of purchase if the product remains unopened and unused. After this period, no refunds will be accepted. Please contact info@ristretto.us to begin the refund process for accessories and merchandise.

There are no returns accepted for used items. If a component falls under warranty, our team will attempt to repair or replace it in accordance with our warranty guidelines.

Exchanges are only permitted during the manufacturing process and are subject to availability. Once your bike is in the shipment phase, exchanges are no longer possible.

To request an exchange during the manufacturing phase, please contact info@ristretto.us or open a ticket through our Help Center.

We no longer accept exchanges for any 303FS models, regardless of the manufacturing stage or availability.

This updated policy is effective as of September 14th, 2024.