We offer worldwide shipping for your convenience. Please note that for pre-order products, shipping costs and any applicable fees will be calculated and must be paid by the customer before delivery. It is the customer’s responsibility to check their country’s regulations for electric bikes.

For customers in the following countries, we offer delivery through a trusted freight forwarding company based in the USA. They can assist with quoting and shipping your order to your final address.

List of Available Countries:

🇦🇹 Austria | 🇦🇺 Australia | 🇧🇪 Belgium | 🇨🇦 Canada | 🇨🇭 Switzerland | 🇨🇿 Czechia | 🇩🇪 Germany | 🇩🇰 Denmark | 🇪🇸 Spain | 🇫🇮 Finland | 🇫🇷 France | 🇬🇧 United Kingdom | 🇭🇰 Hong Kong SAR | 🇮🇪 Ireland | 🇮🇹 Italy | 🇳🇱 Netherlands | 🇳🇴 Norway | 🇵🇱 Poland | 🇵🇹 Portugal | 🇸🇪 Sweden

For international shipping inquiries, please contact us at info@ristretto.us.

Domestic Shipping (United States)

• In-stock orders typically ship the next business day unless otherwise stated on the product page.
• A shipping confirmation email will be sent to the email address associated with the order once it has been dispatched.
• We DO NOT ship to PO Boxes or APO addresses.
• Orders containing discounted merchandise may take an additional 48 hours to process.

Once an order has been shipped, the customer is responsible for any modifications, including:

• Address changes
• Putting an order on hold
• Updating shipping preferences

Important: Any changes made after the order is shipped surrender the option for replacements or refunds in the event of shipping issues.

We are not responsible for any lost, stolen, or damaged items due to carrier mishandling.

Returns & Refunds – Shipping Costs

• Customers are responsible for all return shipping costs.
• Shipping costs are non-refundable.
• If returning an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

For any third-party shipping services, Ristretto Electric cannot provide additional shipping information or documentation.

How We Handle Shipping For Orders Within the United States:

We rely on several LTL carrier services to provide a seamless door-to-door delivery experience. Our LTL shipments include:

• Delivery Appointment Service – The local terminal will contact you to schedule a delivery at a time and date that works best for them.
• Lift-Gate Service – Ensures your package is safely lowered from the truck and placed at your front door for added convenience.

For International Orders:

For international shipments, we partner with a trusted freight company. Customers are responsible for:

• Providing the correct shipping address
• Covering all applicable taxes, duties, broker fees, and other related charges

How Can I Track My Order?

Once your order is dispatched, you will receive an automated notification containing:

• Carrier details
• Tracking number

If you need assistance, please contact us at info@ristretto.us.

How Does Shipping Work?

• All orders within the USA are shipped via LTL carriers, selected based on the best-suited carrier for your specific region.
• For international orders, we work with trusted freight forwarding companies to handle shipping. Customers are responsible for any additional charges, including taxes, duties, and broker fees.

What is the Cost of Shipping?

The cost of shipping for one (1) Ristretto® 512 First Edition and any accessories varies by location:

Within the USA:

• Shipping costs differ by region and will be calculated at checkout based on your delivery address.

For Orders Outside of the USA:

• Shipping will be quoted through a trusted freight forwarding company. If you need a quote for international delivery, please email info@ristretto.us for assistance.